On completion of this subject students should have an understanding and appreciation of the managerial role and the contribution managers make to organisational effectiveness; within a financial services context; have an understanding of the major managerial strategy and functions; demonstrate an awareness of the major behavioural science theories and concepts relating to the behaviour and communication in the workplace, performance and productivity of individuals and groups in organisations; be capable of formulating and critically evaluating alternative courses if managerial action; be able to analyse organisational situations using the knowledge and frameworks gained during the course in order to better understand, work as part of a team and predict and influence the behaviour of individuals and groups within organisations. Students should also be able to use technology in the workplace, apply health and safety practices and be able to resolve customer complaints in the workplace.
- explain the concept of strategy and its importance for organisational success
- contribute effectively to successful management of change, enlightened human resource policies and orderly organisational development
- contribute to the framing of appropriate human resource policies for the business and finance functions, to meet the organisation’s objectives.
This subject covers the six industry core units applicable from Certificate III in Financial Services (Accounts Clerical) in the Australian Qualifications Framework. As such, those possessing Certificate III qualifications will be given Recognised Prior Learning (RPL) credit in this unit.
The six industry core units are :
FNBFS01B Work within a Financial Services Context
FNBFS02A Communication in the Workplace
FNBFS03B Work as part of a Team
FNBFS04B Use Technology in the Workplace
FNBFS05A Apply Health and Safety Practices in the Workplace
FNBFS06B Resolve Customer Complaints